Lodge a Complaint
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Consumer Grievances Escalation Matrix
| Level | Authority | Responsibility | Process of Lodging Complaint |
|---|---|---|---|
| Level 1 | Front Desk | Handles initial complaint registration, issues acknowledgements, and provides first-level resolution. |
To register your Query/Request/Complaint a)Visit your Nearest Branch & Fill the Complaint Form b) Write an Email to Branches c) Through calling on Branch Landline
Numbers *Individual Branch Contact Details and Email IDs are available on our bank’s website under the section Contact >Locate Us(Branches)
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| Level 2 | Branch Manager | Oversees service correction, ensures customer satisfaction, manages customer communication, and escalates unresolved complaints. | If Level 1 does not meet your expectations, you may contact the Branch Manager. Note: Individual branch contact details and email IDs are available on our bank's website under Contact > Locate Us (Branches). |
| Level 3 | Principal Nodal Officer |
Conducts policy reviews, ensures compliance, provides independent resolution, and manages escalated complaints.
{ If you have not received resolution within 7 days of lodging a complaint}
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If LEVEL 2 doesn't meet your expectations, you may contact our Principal Nodal Officer. The details as follows: Name - Mr.Nitin Korke, Chief Manager
(Principal Nodal Officer)
Contact No – 0712-2235600
Email ID -saroad@tirupati.bank.in Name of Nodal Officer for person with disabilities
Name –Mr. AlokPaliwal, Sr.Manager
Contact No – 7083468391
Email ID-info@tirupati.bank.in
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| External | Banking Ombudsman / RBI |
Serves as the ultimate Regulatory Authority for independent dispute resolution. { If you have not received resolution within 30 days of lodging a complaint}
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If LEVEL 3 doesn't meet your expectations, you may contact our Banking Ombudsman. The details as follows: Name –Mrs.Renuka Baghele, AGM
Contact No – 9158884855
Email ID –renuka.b@tirupati.bank.in Or Call at Contact Centre at RBI, CRPC:-Toll Free No:-14448 Centralised Receipt and Processing Centre (CRPC), 4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh – 160017. |